A global business and technology services company.
Problem
The customer was involved in a data center consolidation and needed to relocate equipment to another facility in the same metropolitan area. As an outsourcer, they hosted equipment from many different end-user clients, so each end user’s relocation was a separate project run by its project manager. Also, relocations were scheduled outside the regular business hours not to impact the end user’s company, and fallback procedures were implemented to prevent extended downtime due to unforeseen problems.
Solution
Keltech was able to work with each project manager to provide resources as required to relocate the equipment. The project involved attaching labels to each of the cables identifying which component the cable was connected to (i.e., NIC card, SAN adapter) in case it was necessary to fall back. Following the labeling, a controlled shutdown and power up of the equipment was performed to ensure no issue with the hardware – sometimes, when equipment has been running steadily for years, a component (i.e., power supply or disk drive) will fail when it is powered down/up. It’s better to find this out before we’ve de-installed, shipped, and re-installed equipment at the other site. When the equipment was successfully powered down/up, it was shut down again, de-installed from the rack, and taken to a staging area where it was prepared for shipping. Upon arrival at the new site, the equipment was unpacked and installed into its designated spot, all cables connected, and the equipment powered up and verified that it was functional.
Result
Although there were many changes to the schedule, we provided the resources when needed to complete the numerous relocations over six months. In total, we relocated over 100 servers without ever invoking the fallback procedures.